Management Mess-ups: 57 Pitfalls You Can Avoid (and Stories of Those Who Didn't)

Type
Book
Authors
ISBN 10
1564142760 
ISBN 13
9781564142764 
Category
 
Publication Year
1997 
Publisher
Pages
255 
Abstract
 
Description
Can you imagine losing a customer worth $2 million over 60? It happened! According to a story reported by USA Today, a bank teller refused to validate a customer's parking ticket because he failed to execute a ''transaction.'' The next day, the frustrated customer closed his account - a little more than $2,000,000. Management Mess-Ups examines mistakes managers commit daily that stifle productivity, squelch opportunity and generally irritate employees - mistakes not big enough to grab headlines, but significant enough to undermine the efficiency and success of their departments and organizations. By reading about the management mess-ups of others, you can avoid these common stumbling blocks to success and become a manager with a true winning edge. - from Amzon 
Biblio Notes
 
Number of Copies

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